![]() Programs that are known to "block" the AppUpdate engine: Symptom: RSP Software "hangs" when you Exit the program and you have to kill it using End Task in the Task Manager. IN MANY CASES THIS FEATURE IS BEING "BLOCKED" BY A FIREWALL OR OTHER SOFTWARE ON YOUR COMPUTER. We call this system "AppUpdate" for short. You will need to download, install and run that program and remove the broken installer process.Īll: The RSP software has a built-in Internet update engine that will check for new versions and walk you through downloading them. We've found that to clear up the problem. If you scroll down on the explanation it will refer you to use the Microsoft's Windows Installer Cleanup utility. Solution 2: Go to this WinHelp website with more help on this issue. Then either let it finish or cancel out of the install BUT LET IT FINISH before removing the CD from your computer. Option 2: Find the CD for the program and insert it. Then go under Control Panel -> Add/Remove programs and uninstall the program that it keeps asking you to install. Option 1: Cancel out of it until it stops. It will go on forever unless you perform the update that Windows is asking you to perform, or unless you somehow remove that from the registry. Solution 1: Try to finish the other installer or cancel it or remove that program from your computer.This is called a "broken MSI process" and is due to another installation that failed or was cancelled before it finished. This is sheer coincidence with our app and has nothing to do with our Retirement Savings Planner. When our software touches the registry, it is kicking off the message to try to fix the broken MSI install process from those applications. ![]() MSI install process" from a prior attempt to install those applications. This has been reported with QuickBooks, Quicken, Microsoft Office, TurboTax, TurboTax ItsDeductible and many other applications. ![]() Known Issue: Another Installer Launched when starting up the Retirement Savings PlannerĪLL: We have had reports of other software applications coming up with a message saying "Insert the Update CD into your CD-ROM' to continue the update. Do File -> New Client and the problem should be gone. Set defaults in the text boxes all to "something". When a new client file is created, the first thing the program does is populate the new record with "default values" from the defaults.dat file stored on your hard drive. In most cases that file has been moved from where the program expects it, or even deleted accidentally. The issue is due to a corrupted, empty, or non-existant defaults.dat file. PRO Version: On File -> New Client, one user reported getting a Subscript error '9' and then the program crashes. Known Issue: PRO VERSION ONLY: Run-time Error '9' When Creating New Client File. If you are experiencing any of the issues below, then make sure you download and install the latest and greatest patch file using the built-in AppUpdate wizard. Retirement Planning Software - Known Bugs and Fixes
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